Telephone Handling - Online Course
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Je suis un employé dans une Boutique 4 étoiles à Victoria. Je veux remercier Reception Academy pour leur soutien!
← | →
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Martin est un excellent porf qui sait motiver ses élèves. Nous avons acquis une bonne formation pratique. En dehors de cela, nous avons reçu des conseils de carrière.
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Formation
En Ligne
*Prix indicatif
Montant initial en GBP:
£ 20
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Live Session
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Formation En lignePrix sur demande
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Description
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Typologie
Formation
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Niveau
Niveau initiation
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Méthodologie
En ligne
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Durée
1 Jour
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Dates de début
Dates au choix
Are you working in a customer service environment within the hospitality industry and would like to improve your telephone manners? This Telephone Handling Course offered by Reception Academy and published in emagister.co.uk is the perfect choice.
The course enables you to handle telephone calls in a professional manner, according to the standards established by the five star hotels collaborating with Reception Academy. The topics covered during the course include brand standards, how to transfer phone calls, handle difficult customers and end a conversation.
It is an online course which teaches you telephone handling in just one day and without leaving your home. Candidates can print materials directly as well as listening the audio voiceovers as many times as you find necessary. The learning process is completely flexible and has been designed with a practical approach. At the end of the course a certificate of attendance will be issued.
Les sites et dates disponibles
Lieu
Date de début
Date de début
À propos de cette formation
The course is tailored to teach telephone handling skills to ensure the students deal with all calls in a professional manner, based on standards set by five star Hotels.
This superb online training course on telephone handling is ideal for anyone that works in a service environment wishing to improve their telephone skills or planning to start a career in the hospitality industry.
Access to a computer and the internet.
Certification of Completion
Reception Academy's students are trained in accordance with 5 star brand standards of international hotels. Through tailored courses we prepare these skilled candidates to successfully embark upon Hospitality careers. In partnership with over 500 Hotels we maintain a 95% employment success rate for our graduates of our classroom based courses. As an accredited institution of the BAC we can also offer visa application assistance for Non-EU students, subject to UK visa eligibility requirements.
To enrol, book online:
- Visit our website
- Choose the course you want to do
- Choose your payment option
- Enter your details (including payment details)
- You will receive an email confirmation of booking
- Please complete the registration process by adding a password for your account.
- Click the link to the designated course in the email you receive and begin the course!
Les Avis
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Je suis un employé dans une Boutique 4 étoiles à Victoria. Je veux remercier Reception Academy pour leur soutien!
← | →
-
Martin est un excellent porf qui sait motiver ses élèves. Nous avons acquis une bonne formation pratique. En dehors de cela, nous avons reçu des conseils de carrière.
← | →
Évaluation de la formation
Recommandée
Évaluation du Centre
Ruth
Samantha
Les exploits du centre
Toutes les formations sont actualisées
L'évaluation moyenne est supérieure à 3,7
Plus de 50 opinions au cours des 12 derniers mois
Ce centre est avec Emagister depuis 12 ans.
Les matières
- Réception
- Communication skills
- Decision Making
- English Language
- English
- Industry
- English Conversation
- Customer Service
- Voice
- Difficult People
- Telephone Skills
- Time management
- Persuasion Skills
- Conflict Resolution
- Problem Solving
- Guest complaint handling
- Customer satisfaction
Professeurs
TBC TBC
TBC
Le programme
Topics covered in the Telephone Handling Online Course:
• How to professionally answer the phone
• What brand standards to follow when answering the phone
• Putting guests on hold and getting them back again
• Transferring phone calls
• Introduced Transfer
• Blind Transfer
• How to handle difficult situations
• How to end a conversation
Avez-vous besoin d'un coach de formation?
Il vous aidera à comparer différents cours et à trouver la solution la plus abordable.
Telephone Handling - Online Course
*Prix indicatif
Montant initial en GBP:
£ 20
-
Live Session
Formation A distancePrix sur demande -
School online University
Formation En lignePrix sur demande
Afficher tout