Customer Service Excellence Gain 5 Star Hotel Service Skills - 1 Day Course
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Je recommande vivement ce cours à tous ceux qui sont intéressés à se joindre à l'industrie hôtelière. De tous les cours de réceptionniste que j'ai vérifié sur Internet, celui-ci était la plus claire et semblait inspirer le plus confiance.
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Jusqu'à présent, ma formation a été une aventure extraordinaire. Une bonne préparation, d'excellentes informations. Le travail a été adapté aux besoins des étudiants, très professionnel!
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Formation
À London (Angleterre)
*Prix indicatif
Montant initial en GBP:
£ 149
Avez-vous besoin d'un coach de formation?
Il vous aidera à comparer différents cours et à trouver la solution la plus abordable.
Description
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Typologie
Atelier
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Lieu
London (Angleterre)
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Heures de classe
8h
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Durée
1 Jour
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Dates de début
Dates au choix
Guest Service Excellence Course for individuals
Based on brand standards used by international 5 star Hotels we have created this dynamic one day customer service course, specifically designed for those looking to enter the work force or enhance their existing skills.
This unique interactive Guest and Customer Service course gives you insight into what is required to deliver exceptional, five star personalised service that guests or customers will remember.
Let us share our Five Star Hotel Service secrets with you and help you become a better team member that not only meets but exceeds Guest Expectations. Why not learn from the best?
Five Star Service is not only for Five Star Hotels. Whether you work in a coffee shop, in a retail outlet, a fast food restaurant, or an office, this in-depth course will help you to enhance your skills and become noticed by your superiors for exceeding guest/customer expectations.
At the Academy our goal is to ensure you acquire the essential skills setting you on the right path for your future. Consequently anyone from any professional background, nationality or age is welcome to join the course.
Guest Service Excellence Course for employers
Having skilled staff that are able to offer exceptional customer service to your clients, is fundamental to developing and sustaining any business.
As pioneers of practical front of house Hospitality training, we have taught countless passionate students who have gone on to secure careers in a variety of multinational branded Hotels. Our exceptional training for Hos
Les sites et dates disponibles
Lieu
Date de début
Date de début
À propos de cette formation
Learn how your career progression is dependent on the service you provide and how Excellent Customer Service Skills can help you go above and beyond in today's competitive job market.
This one day Customer Service course is perfect for anyone that aims to provide the best possible Customer Service Experience. Hotels are known for their leading Guest Service standards and desire to provide memorable guest moments and experiences.
Les Avis
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Je recommande vivement ce cours à tous ceux qui sont intéressés à se joindre à l'industrie hôtelière. De tous les cours de réceptionniste que j'ai vérifié sur Internet, celui-ci était la plus claire et semblait inspirer le plus confiance.
← | →
-
Jusqu'à présent, ma formation a été une aventure extraordinaire. Une bonne préparation, d'excellentes informations. Le travail a été adapté aux besoins des étudiants, très professionnel!
← | →
Évaluation de la formation
Recommandée
Évaluation du Centre
Laura
Francesca
Les exploits du centre
Toutes les formations sont actualisées
L'évaluation moyenne est supérieure à 3,7
Plus de 50 opinions au cours des 12 derniers mois
Ce centre est avec Emagister depuis 12 ans.
Les matières
- Skills
- International
- Organizational Skills
- Decision Making
- Hospitality
- Hotel Management
- Skills and Training
- Hotel Receptionist
- Customer Service
- 5* Brand Standards
- Persuasion Skills
- Conflict Resolution
- Problem Solving
- Team Training
- Ms Office
- Office IT
- Staff
- Hotel Marketing
- Hotel reception
- Effective Communication
Professeurs
TBC TBC
TBC
Le programme
- International Five Star Hotel Guest Service Skills and brand standards:
- Welcoming Guests/Customers - Effective First Impressions
- Setting the Stage
- Building Rapport and Guest/Customer Loyalty
- Learning how to Personalise Service
- Recognition for exceeding Guest/Customer expectations by going above and beyond
- Exceeding Guest Expectations / Going Above & Beyond
- Become a Guest Hero
- Reading your guests / Understanding Customer needs
- Anticipating Guest/Customer Needs
- Opportunities for Up-Selling as way of improving Guest / Customer Service Experience
- Conflict Resolution / Complaint Handling Skills
- Reviewing Customer Service Satisfaction
- Presenting yourself professionally
Avez-vous besoin d'un coach de formation?
Il vous aidera à comparer différents cours et à trouver la solution la plus abordable.
Customer Service Excellence Gain 5 Star Hotel Service Skills - 1 Day Course
*Prix indicatif
Montant initial en GBP:
£ 149