Negotiation and influence training

Understanding the importance of persuasion

Negotiations skills – soft skills
The importance of influence
The actors, who we influence
How do we communicate – communication skills (NPL)
Behavior styles (AT)
Consequences of not reaching a mutual commitment or outcome
Workshop: identify the keys communication skills

Arguments on data, opinions, judgment
Perception, personal & corporate culture
What about greed, anger or worse…?
Questionning, rephrasing, tag questions, feedbacks…
Workshop: craft & present point of views on work related situations

Components: strategies, process, behaviors, subtances, conclusion
Rank concessions
Concept of Batnas
Tips & tricks – what to be aware of ?
Who are you as a negotiator ?
Workshop: several hours filmed applying those steps on real case

Which styles to use?
Helpful phrases – diplomatic language
Understand when and where to negotiate
Craft an action for putting their influencing skills into practice
Workshop: several hours filmed applying those followings