Itil ® V3 Module Intermédiaire (Capability) : Release, Control & Validation

N.B. : ce cours est peut être donné en français ou en anglais selon la demande.

Description

The Service Capability courses are focused on role-based clusters in a modular set, each with a certification. Each cluster contains a group of processes and roles within IT Service Management, intended to offer candidates a balanced knowledge of ITIL® practices that have direct interaction and dependencies to their management scope.

This module covers the following subject areas:

— Change Management

— Service Release and Deployment Management

— Service Validation and Testing

— Service Asset and Configuration Management

— Knowledge Management

— Request Fulfillment

— Service Evaluation

Content

1° Introduction to ITIL® Release, Control and Validation

2° Processes

— Change Management

— Service Release and Deployment Management

— Service Validation and Testing

— Service Asset and Configuration Management

— Knowledge Management

— Request Fulfillment

— Service Evaluation

3° Roles and Responsibilities

4° Technology and Implementation Considerations

5° Common Service Activities

6° Continual Service Improvement

Pedagogical Method

— Theory and concepts illustrated by a trainer with sound expertise and experience in ITIL® Release, Control and Validation.

— Group discussions with the purpose to match the relevant ITIL® Release, Control and Validation issues to real life experience.

— Practical exercises to enhance the reinforcement of the learning objectives.

Target Audience

— Operational Staff involved in Change Management, Release and Deployment Management, Service Validation and Testing,

Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management, who wish to enhance their role-based capabilities.

— IT professionals that are working within an organization that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement program.

— Individuals who have attained the V3 ITIL® Foundation certificate in Service Management, or the V3 Foundation Bridge certificate and who wish to advance to higher level ITIL® certifications.

— Individuals who require a deep understanding of ITIL® Certificate in Release, Control and Validation processes and how it may be used to enhance the quality of IT service support within an organization.

This may include but is not limited to IT professionals, Business Managers and Process Owners.

Certification

— ITIL® certificate in Release, Control and Validation.

— Successfully passing the certification will earn 4 credits towards the ITIL® Expert diploma.

Student Pack

— Accredited training course material.

— Optional official examination after successful completion of the course.