Hotel Reservations Taking a Booking by Phone
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Il est étonnant de voir combien les choses que j'ai appris en seulement quatre semaines ..... est un cours parfait pour tout le monde sans aucune expérience ... une grande aide pour entrer dans l'industrie hôtelière
← | →
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Il a été une occasion fantastique pour moi d'apprendre de nouvelles compétences.
← | →
Formation
En Ligne
*Prix indicatif
Montant initial en GBP:
£ 9
-
Live Session
Formation A distancePrix sur demande -
Greta nord aquitaine
Formation En lignePrix sur demande -
Educatel.
Formation A distancePrix sur demande
Afficher tout
Description
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Typologie
Formation
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Niveau
Niveau initiation
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Méthodologie
En ligne
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Durée
Flexible
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Dates de début
Dates au choix
This wonderful "Listen & Learn" audio course is ideal for those who are looking to improve their English Language Skills for the Hospitality Industry. It will help you to continue your professional development and career progression from the comfort of your home.
We also recommend this Audio Course to you if you already work in a Reservations Department and are seeking inspiration on how to say things in a more professional or uplifting manner. Learn to use "Buzz Words" sensibly and create a tone of voice that is unmistakably in line with 5 star standards.
Les sites et dates disponibles
Lieu
Date de début
Date de début
Les Avis
-
Il est étonnant de voir combien les choses que j'ai appris en seulement quatre semaines ..... est un cours parfait pour tout le monde sans aucune expérience ... une grande aide pour entrer dans l'industrie hôtelière
← | →
-
Il a été une occasion fantastique pour moi d'apprendre de nouvelles compétences.
← | →
Évaluation de la formation
Recommandée
Évaluation du Centre
Armando
nicoleta
Les exploits du centre
Toutes les formations sont actualisées
L'évaluation moyenne est supérieure à 3,7
Plus de 50 opinions au cours des 12 derniers mois
Ce centre est avec Emagister depuis 14 ans.
Les matières
- Audio
- Communication skills
- English Language
- Hospitality
- Industry
- Skills and Training
- Customer Service
- Reservation procedures
- Telephone Skills
- Telephone answering
- Guest Expectations
- Audio competence
- Telephone user support
- Reservations Agent
Le programme
In this module we cover "Reservations - Taking a booking by phone". You will be able to listen to three (3) different conversations between a Reservations Agent and a caller wishing to book a room.
Ranging from a simple conversation to a more complex scenario, we will cover:
- Reservations Agent taking a booking in accordance with 5 star brand standards
- Reservations Agent taking a more complex booking for a guest that previously stayed in one of our hotels (recognizing return guests)
- Reservations Agent taking a booking from a caller that is difficult to understand
All conversations are taken from real life hotels and are professionally voiced over to ensure you get the most out of each Audio Course.
Listen to these tapes over and over until you feel comfortable in adapting them to your own workplace.
The course provides the following downloads:
- Conversation one script
- Conversation two script
- Conversation three script
- Brand Standard check-list for Reservations Agent
All online courses are available instantly once purchased.
Topics covered:✅ Reservations Agent taking a booking in accordance with 5 star brand standards
✅ Reservations Agent taking a more complex booking for a guest that previously stayed in one of our hotels (recognizing return guests)
✅ Reservations Agent taking a booking from a caller that is difficult to understand
Hotel Reservations Taking a Booking by Phone
*Prix indicatif
Montant initial en GBP:
£ 9
-
Live Session
Formation A distancePrix sur demande -
Greta nord aquitaine
Formation En lignePrix sur demande -
Educatel.
Formation A distancePrix sur demande
Afficher tout