Quality Management Systems, Tools and Techniques - Level 2
Formation
À London (Angleterre)
*Prix indicatif
Montant initial en GBP:
£ 2 675
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Description
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Typologie
Formation
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Lieu
London (Angleterre)
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Durée
1 Semaine
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Dates de début
Octobre
Upon completion of this course, you will be able to understand:
The history and main types of benchmarking.
The main steps in a formal benchmarking process.
The concept, history and development of business process re-engineering (BPR), and how it complements TQM.
The benefits and potential problems of BPR.
How to set about a BPR project.
The use of teams and teamwork in TQM.
The operating characteristics of project teams, quality circles and quality improvement teams.
How to ensure teams are both active and effective.
Quality awards and self-assessment and its role in the advancement of TQM.
Various ways of undertaking self-assessment against a Business Excellence Model.
New challenges for the quality management discipline.
The importance of quality.
TQM as a continuous process.
Measuring progress towards TQM.
TQM issues to which organisations need to give attention if they are to achieve world-class quality status.
Les sites et dates disponibles
Lieu
Date de début
Date de début
À propos de cette formation
This quality assurance training course is suitable for: Chief officers, directors and heads of departments who wish to play a greater role in determining the quality policy within their organisations; senior management team members who wish to create the strategic dialogue, organisational environment, atmosphere, values and behaviour in which total quality management (TQM) can achieve its potential; those who wish to create an organisational culture in which each person in every department is fully committed to improving their own performance and is dedicated to satisfying their internal customers’ needs and future expectations; middle and first-line management who wish to play a key role in putting the principles of TQM in place at the sharp end of their organisation; industrialists; management consultants
certificate
Les Avis
Les matières
- Benchmarking
- Quality management
- Teamwork
- Engineering
- Business process
- Project
- Systems
- Benefits
- Quality Training
- Quality
- Self assessment
Le programme
- Company background
- Why benchmarking?
- Success factors
- Difficulties and pitfalls
- Key lessons
- Approaches used in BPR
- The principles of BPR
- Risks and benefits of BPR
- Implementation of BPR
- BPR methodology
- The role of teams in continuous improvement
- Types of teams
- Evaluation of teams
- Team competition
- Guidelines for developing effective teams
- Quality, TQM and excellence
- Award models
- The self-assessment process
- Success factors for self-assessment
- Difficulties with self-assessment
- Developments
- ‘Old’ and ‘new’ quality management
- The importance of quality
- TQM: a continuous process
- Measuring progress towards TQM
- TQM issues which need to be considered in the future
Avez-vous besoin d'un coach de formation?
Il vous aidera à comparer différents cours et à trouver la solution la plus abordable.
Quality Management Systems, Tools and Techniques - Level 2
*Prix indicatif
Montant initial en GBP:
£ 2 675