Quality Management Systems, Tools and Techniques - Level 2

Upon completion of this course, you will be able to understand:
The history and main types of benchmarking.
The main steps in a formal benchmarking process.
The concept, history and development of business process re-engineering (BPR), and how it complements TQM.
The benefits and potential problems of BPR.
How to set about a BPR project.
The use of teams and teamwork in TQM.
The operating characteristics of project teams, quality circles and quality improvement teams.
How to ensure teams are both active and effective.
Quality awards and self-assessment and its role in the advancement of TQM.
Various ways of undertaking self-assessment against a Business Excellence Model.
New challenges for the quality management discipline.
The importance of quality.
TQM as a continuous process.
Measuring progress towards TQM.
TQM issues to which organisations need to give attention if they are to achieve world-class quality status.