Managing Internal and External Cultural Diversity

Limited Objectives:

By the conclusion of the established learning activities, delegates will be able to:
1. Develop a working definition of communication;
2. Determine the important role that an initiator plays in contributing to an effective communication process;
3. Determine when communication attempt has been successful;
4. Determine the factors that contribute to successful communication;
5. Make a definite judgement as to when it is appropriate to release particular types of information;
6. Suggest the communication media that is appropriate in varying scenario;
7. Demonstrate their understanding of the importance of non-verbal communication;
Provide an appropriate distinction between kinesics and kinesiology
8. Exhibit an understanding of the application of kinesics and kinesiology in organisational communication;
9. Determine the processes for which communication in which communication is crucial in organisations;
10. Determine the aspects of organisational operation to which enhanced communication can make a vital contribution;
11. Demonstrate their willingness to appraise the value of centralise communication vs decentralised communication;
12. Demonstrate their understanding of the extent to which communication can be used as a control mechanism;
13. Suggest at least three barriers to communication and how they might be averted or addressed