Quality Management Systems, Tools and Techniques - Level 1

Upon completion of this course, you will be able to understand:
A quality management system as a key building-block in an organisation’s approach to TQM.
The fundamental purpose of a quality management system and the development of quality system standards.
The ISO 9000 series of quality management system standards, including implementation issues and guidelines, the assessment and registration process, and their benefits and implications.
Integrated management systems (IMS) in terms of quality, environment, and occupational health and safety management.
The linkages between ISO 9001 and ISO 14001 – the integrated and aligned approaches, and some of the common problems.
Basic quality control tools and management tools.
Departmental purpose analysis and mistake-proofing.
The concept and methodology of quality function deployment (QFD).
The construction of the House of Quality, and the planning, organisation and management of QFD projects.
The benefits and pitfalls of QFD, and guidelines for its effective use.
The concept of six sigma to improve the performance of key processes, productivity and quality and at the same time reduce costs.