ITIL V3 Foundation in English

Objectifs: Understand ITIL and what it can do for Service Management Understand how to implement ITIL and maximize your benefits while minimizing your risks and costs Understand the leadership role in the successful application of ITIL Understand the ITIL Library structure Apply in practice the ITIL principles. Destinataires: IT Service Providers IT Directors and Managers CIO's Service Management Consultants Those who require a basic understanding of the ITIL framework Those who require a basic understanding of the application of ITIL to enhance the quality of IT Service Management within an organization