Business Etiquette & Hospitality

Good manners will open doors that the best education cannot’

• This course introduces participants to the concepts and rules that allows one to interact in a civilised fashion and that are imperative for the workplace.
  
• Participants’ will discover high-standards of professional conduct for every situation and master the art of meeting and greeting.
• One never gets a second chance for a first impression and with new founded competencies in dressing for success; confidence will overcome the challenges for small talk.
  
• Participants will discover their strength for business networking and demonstrate competencies in planning, organising and managing the service experience for international clients and guests.

Training Objectives

• Define and understand the importance of business etiquette.
• Recognise the concepts and models of high-standard social skills to enable the effective management of people and situations with tact, diplomacy and respect.
• To be able to demonstrate and implement business etiquette and hospitality in an international working environment.
• Learn how to conduct oneself in any social setting; dining, cocktail parties; entertaining clients