Improve your telephone manner
Reception Academy

Telephone Handling - Online Course

5.0 excellent 2 opinions
Reception Academy
En Ligne

*Prix indicatif
Montant original en GBP :
£UK 20

Infos importantes

Typologie Formation
Méthodologie En ligne
Durée 1 Day
Début Dates au choix
Campus virtuel Oui
Service d'information Oui
Tuteur personnel Oui
  • Formation
  • En ligne
  • Durée:
    1 Day
  • Début:
    Dates au choix
  • Campus virtuel
  • Service d'information
  • Tuteur personnel

Are you working in a customer service environment within the hospitality industry and would like to improve your telephone manners? This Telephone Handling Course offered by Reception Academy and published in is the perfect choice.

The course enables you to handle telephone calls in a professional manner, according to the standards established by the five star hotels collaborating with Reception Academy. The topics covered during the course include brand standards, how to transfer phone calls, handle difficult customers and end a conversation.

It is an online course which teaches you telephone handling in just one day and without leaving your home. Candidates can print materials directly as well as listening the audio voiceovers as many times as you find necessary. The learning process is completely flexible and has been designed with a practical approach. At the end of the course a certificate of attendance will be issued., helping you to give an impulse in your career!

Infos importantes
Quels sont les objectifs de la formation?

The course is tailored to teach telephone handling skills to ensure the students deal with all calls in a professional manner, based on standards set by five star Hotels.

Cette formation est-elle faite pour moi?

This superb online training course on telephone handling is ideal for anyone that works in a service environment wishing to improve their telephone skills or planning to start a career in the hospitality industry.

Quel est le processus d'inscription?

To enrol, book online:

- Visit our website
- Choose the course you want to do
- Choose your payment option
- Enter your details (including payment details)
- You will receive an email confirmation of booking
- Please complete the registration process by adding a password for your account.
- Click the link to the designated course in the email you receive and begin the course!

Conditions: Access to a computer and the internet.

Installations (1)
Où et quand
Début Lieu
Dates au choix
Début Dates au choix


Évaluation de la formation
Évaluation du Centre

Opinions sur cette formation

Ivana Karcolova
Le meilleur de la formation: Reception Academy teaches everything about Reception & how to convey 5 star services.Ramin Semsar is great coach with good sense of humor. Because of him you will dependably anticipate go to end of the weekend class, even after busy week .
À améliorer: -
Formation effectuée: Juillet 2018
Recommanderiez-vous cette centre de formation ?: oui
Vlad Gabriel Nedelcu
Le meilleur de la formation: Reception Academy is best choice for two course i:e Receptionist and Opera V5 Course and Hospitality English class. Everyvery one of the mentors are phenomenal including my coaches Pierre and Ramin. I profoundly suggest Reception Academy for the individuals who need to start another profession
À améliorer: -
Formation effectuée: Août 2018
Recommanderiez-vous cette centre de formation ?: oui
* Opinions recueillies par Emagister et iAgora

Qu'apprend-on avec cette formation ?

English Language
English Conversation
Decision Making
Telephone Skills
Persuasion Skills
Conflict Resolution
Problem Solving
Customer Service
Communication Skills
Difficult People
Time management
Customer satisfaction
Guest complaint handling


Topics covered in the Telephone Handling Online Course:

• How to professionally answer the phone

• What brand standards to follow when answering the phone

• Putting guests on hold and getting them back again

• Transferring phone calls

• Introduced Transfer

• Blind Transfer

• How to handle difficult situations

• How to end a conversation