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Advance your career in hospitality
Reception Academy

Supervision & Leadership 2 Week Course - Accredited by the Institute of Hospitality

5.0 excellent 4 opinions
Reception Academy
À City of London (England)

667 € 600 
*Prix indicatif
Montant original en GBP :
£UK 599  £UK 539

Infos importantes

Typologie Short course
Niveau Beginner
Lieu City of london (England)
Durée 2 Weeks
Début Dates au choix
  • Short course
  • Beginner
  • City of london (England)
  • Durée:
    2 Weeks
  • Début:
    Dates au choix
Description

Are you working in the hospitality industry? Looking to progress your career? Gain all the management skills and knowledge required to become a fully recognised and confident hotel supervisor. Undertake this course provided by Reception Academy and published in emagister.co.uk. and go forward in your career.

The programme of this course has been designed in partnership with some of the leading hotel branches in the UK and abroad in order to ensure candidates learn the required skills to promote from a junior position to a shift leader or hotel supervisor position. The topics covered include teambuinding and handling with difficult team members, professional networking and delegation skills. Candidates will also learn how to prepare and implementate both supervisor and team meetings giving professional feedback, among others.

The course lasts 10 weeks with one session (4 hours) per week, enabling the training whilst earning a living. Trainers are experienced hotel staff members and the programme has been especially designed to take the next step in your career. Successful candidates will gain a certificate from Reception Academy.

Do not hesitate to ask for more information through Emagister's website. An assessor will get in touch with you.

Infos importantes
Quels sont les objectifs de la formation?

Advance your career from as little as £37.46 a month. Easy Repayment Plan available for this course. Get in touch with us if you are interested in this option and wish to find out more.

Reception Academy has worked in conjunction with international hotels to ensure our training instils the knowledge and capability to lead a successful team. Thus giving our students an advantage over other applicants when taking the next step in their career.

Cette formation est-elle faite pour moi?

This Supervision & Leadership Course is available to applicants with (preferably) six (6) months minimum work experience as an employee in the Hospitality Industry. For those applicants that qualify, this is a superb opportunity to obtain training and to progress their career. Take action and apply for our Supervisor Course.

Quel est le processus d'inscription?

To enrol, book online:

- Visit our website
- Choose the course you want to do
- Decide the preferred start date for your course
- Select your preferred time
- Choose your payment option (paid-in-full discounted rate or instalment rate)
- Enter your details (including payment details)
- You will receive an email confirmation of booking
- Please complete the registration process by adding a password for your account.

: Take advantage of our Advanced Purchase Rate and benefit from a 5% discount. Book any classroom course at least 6 weeks before the course is due to start and automatically receive a 5% discount on check out.

Conditions: Preferably six (6) months minimum work experience as an employee in the Hospitality Industry, conversational level of English and passion for the Hospitality Industry. Those applicants who do not have a conversational level of English are advised to complete our Hospitality English Language course.


Installations (1)
Où et quand
Début Lieu
Dates au choix
City of London
Coppergate House, 16 Brune Street, E1 7NJ, London, England
Voir plan
Début Dates au choix
Lieu
City of London
Coppergate House, 16 Brune Street, E1 7NJ, London, England
Voir plan

Opinions

5.0
excellent
Évaluation de la formation
100%
Recommandé
4.8
excellent
Évaluation du Centre

Opinions sur cette formation

I
Iulia Armanu
25/07/2018
Le meilleur de la formation: I would like to thanks Reception Academy for the opportunities which I got during my course. Our Trainer Pierre Runacher is one of the best., as because of his teachings i got a good job in boutique hotel. I recommend this academy to those who want to make their career in Hospitality Industry.
À améliorer: -
Formation effectuée: Juillet 2018
Recommanderiez-vous cette centre de formation ?: oui
R
Rosario Fusco
16/06/2018
Le meilleur de la formation: "Hospitality English Language" at Reception Academy is a fabulous course for that individuals who need to enhance their expert dialect. This course is full of exercises. Nathalie, the educator, is exceptionally proficient. I recommned this course & Reception Academy
À améliorer: -
Formation effectuée: Juin 2018
Recommanderiez-vous cette centre de formation ?: oui
A
Anca Dragan
03/06/2017
Le meilleur de la formation: A big round of applause to all this people that had the idea to make such a successful course. I didn't expect that much but I received a lot. Thank you Ramin for your wisdom, patient and encouragement. You are a real example and I would like, one day maybe, to became a good teacher as you are. Thank you again! Maybe I'm not good but from now on for sure I am fantastic! A new future is coming up! Good luck to all my friends from the course!
À améliorer: Nothing.
Formation effectuée: Juin 2017
Recommanderiez-vous cette centre de formation ?: oui
* Opinions recueillies par Emagister et iAgora

Qu'apprend-on avec cette formation ?

Team Motivation
Powerpoint
Delegating Skills
Conflict Resolution
Problem Solving
Motivation
Networking
Presentation Skills
Hospitality
Trainer
Organizational Skills
Planning and Business
Time management
Writing Skills
Training planning
Stock Management
Reception

Programme

Topics Covered:

  • Rota writing including holiday planning & request book handling
  • Basic Departmental Trainer Skills
  • DDA, manual handling, panic & disabled alarm handling
  • Handling difficult team members
  • In-depth complaint handling for Supervisors
  • Allocations for groups, VIP's & Showroom preparation
  • Supervisor Shift Handover
  • Motivating your team
  • Professional networking
  • Supervisor meetings, preparation and implementation
  • Monthly team meetings, preparation and implementation
  • Presentations Skills for Supervisors including use of Microsoft PowerPoint
  • Book-out handling
  • Checklists for various departments
  • Delegation Skills
  • How to give professional feedback
  • Short medium and long term planning
  • Proactive Team Development
  • Implementation of new ideas
  • Memo writing skills
  • Sickness and lateness procedure
  • Fire Evacuation Procedure
  • SOP writing and interpretation
  • Stock order and stock management
  • Setting and achieving goals and departmental targets
  • Incentives

If you feel you have the experience, passion and desire to move on in your career but your hotel simply won't give you the training, this is your opportunity to change the path to your future.

Please see our website for further details.