Become an exceptional salesperson!
Reception Academy

Up-Selling Techniques - Online Course

5.0 excellent 3 opinions
Reception Academy
En Ligne

*Prix indicatif
Montant original en GBP :
£UK 25

Infos importantes

Typologie Training
Méthodologie En ligne
Début Dates au choix
Campus virtuel Oui
Service d'information Oui
  • Training
  • En ligne
  • Début:
    Dates au choix
  • Campus virtuel
  • Service d'information

Do you want to learn how to improve your selling techniques and up-selling skills?

Emagister just added the perfect course for you! If your job consists on selling products and services and be in contact with customers and you want to boost your career, then you are in the right place!

With this online course you will learn all about up-selling techniques, like how to identify win-win opportunities and how to benefit from them. In addition, you will acquire customer service and cross selling techniques, becoming soon enough an up-selling expert!

Keep in mind that the course is online, giving you the possibility to learn everything about up-selling techniques in your own time and that the learning process is flexible, therefore, you can adjust it without problems with your working hours.

Thanks to structure of the course, all delivered online, you will have access to the learning platform where you will be able to listen and read to instructions and conversations any time you want, or to print the materials directly if you prefer!

So are you ready to become a successful sales expert and gain a certificate from the Reception Academy? Apply now and give a boost at your career!

Infos importantes
Quels sont les objectifs de la formation?

This superb online training course on Up-Selling is ideal for anyone that sells products or services to potential customers. You will learn to identify opportunities which will add value to your guest’s overall experience and to apply a proven selling process that has proven results.

Cette formation est-elle faite pour moi?

This course specifically caters to the needs of the hospitality industry and is ideal for those who already work in a customer facing environment wishing to improve their up-selling skills.

Quel est le processus d'inscription?

To enrol, book online:

- Visit our website
- Choose the course you want to do
- Choose your payment option
- Enter your details (including payment details)
- You will receive an email confirmation of booking
- Please complete the registration process by adding a password for your account.
- Click the link to the designated course in the email you receive and begin the course!

Conditions: Must have a computer and internet access.

Installations (1)
Où et quand
Début Lieu
Dates au choix
Début Dates au choix


Évaluation de la formation
Évaluation du Centre

Opinions sur cette formation

Roxana Rau
Le meilleur de la formation: Spending 6 months at Reception Academy was the most delightful experience from my life and I'm exceptionally cheerful and glad for picking these astounding courses (4 at Reception course and 2 at English course) . I truly prescribe everybody don't delay to do any courses with Reception Academy .Thank you particularly Nathalie, Rami and Daniel.
À améliorer: -
Formation effectuée: Août 2018
Recommanderiez-vous cette centre de formation ?: oui
Olga Jero
Le meilleur de la formation: I am extremely cheerful that I graduate Reception academy. I want to thanks to my mentor Pierre for his pateince & amazing teaching skills.I exceptionally recommend Reception Academy to everyone who wants to go in hospitality industry.
À améliorer: -
Formation effectuée: Août 2018
Recommanderiez-vous cette centre de formation ?: oui
Mihaela Barzu
Le meilleur de la formation: I picked up hotel receptionist and Opera V5 course. It was extraordinary compared to other things that I made. In under about fourteen days I landed a position. Special Thanks to coach, Pierre,magnificent involvement with great individuals. I highly suggest Recption Academy to start a career in Hospitality Industry.
À améliorer: -
Formation effectuée: Mai 2018
Recommanderiez-vous cette centre de formation ?: oui
* Opinions recueillies par Emagister et iAgora

Qu'apprend-on avec cette formation ?

Negotiation Skills
Influencing Skills
Persuasion Skills
Customer Service Skills
Presentation Skills
Sales Techniques
Sales Strategy
Customer Relationship Management
Communication Skills
Selling Skill
Sales Process
Sales Training
Customer satisfaction
Hospitality Marketing
Sales Marketing
Up-selling tecniques
Hospitality Communication


You will become confident presenting additional buying opportunities and higher-margin alternatives. By asking the right questions and making appropriate suggestions, you can significantly increase their overall purchase level, add revenue to your company’s top-line and provide your guests with better service.

Not only will you learn to anticipate your guest’s needs you will recognize how to offer solutions in a professional way. Being able to understand how to up-sell professionally will help you greatly in developing your skills and stand out as an exceptional sales person.

This online course enables you to navigate through previous slides in order to listen to conversations and instructions as many times as you find necessary. The online course also allows you to print material directly from the learning system.

Featuring professional audio voice-overs the user can listen to a native English speaker, further improving your English language skills when communicating.

Topics covered in the "Up-Selling Techniques" course:

• How to up-sell like an expert

• Correct use of up-selling techniques

• Identify win-win opportunities to provide more products and services

• Sell without feeling pushy

• Create opportunities to add value for customers

• Apply a cross and up selling process to make decisions easy for customers