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      Hudson Courses Limited

      ITIL® Service Strategy (official exam included)

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      Hudson Courses Limited
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      • Hudson Courses Limited
      Prix Emagister

      1756 € 622 
      *Prix indicatif
      Montant original en GBP :
      £UK 1549  £UK 549

      Infos importantes

      Typologie Formation
      Méthodologie En ligne
      • Formation
      • En ligne

      Are you interested in increasing your knowledge in ITIL? If your answer is “yes” then you should join this ITIL® Service Strategy (official exam included) course, by Hudson Courses Limited, that Emagister.co.uk has added to its catalogue.

      ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011), ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage.

      ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization’s strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.

      ITIL is globally accepted as the most widely used best practices for IT service management. Companies that use ITIL best practices range from IT companies, the Fortune 500 market, governments, and small businesses. ITIL is used internationally.

      Click on our website Emagister.co.uk in order to find all the information related to the course. We will inform you about the course without any obligation.

      Infos importantes

      Prix pour les utilisateurs d'Emagister:

      Installations (1)
      Où et quand
      Début Lieu



      Évaluation de la formation
      Évaluation du Centre

      Opinions sur cette formation

      Le meilleur de la formation: I don’t have any such question because they have fulfilled all the requirements of a student.
      À améliorer: nothing to improve
      Formation effectuée: Septembre 2017
      Recommanderiez-vous cette centre de formation ?: oui
      * Opinions recueillies par Emagister et iAgora

      Qu'apprend-on avec cette formation ?

      Management Information Systems
      IT risk
      Management Planning
      Service Operations
      Service Management
      Service level management
      Service reports and dashboards
      IT Service Management


      Course Programme

      This course bundle includes the ITIL Service Strategy course material, plus the official ITIL exam. Scroll down to see what’s covered in this course.

      Course 01 – Course Introduction – 12m
      Topic A – Course Organization
      Topic B – Course Conventions & Agenda

      Course 02 – Service Strategy – 1h
      Topic A – Introduction to Service Strategy
      Topic B – Service Provider Types
      Topic C – Service Structures
      Topic D – The 4-Ps of Strategy
      Topic E – Service Strategy Summary

      Course 03 – Services & Strategy – 50m
      Topic A – Defining Services & Market Spaces
      Topic B – Service Strategy Across the Lifecycle
      Topic C – Services & Strategy Summary

      Course 04 – Service Strategy Processes – 2h 55m
      Topic A – Strategy Management for IT Services Introduction
      Topic B – Service Portfolio Management
      Topic C – Financial Management
      Topic D – Demand Management
      Topic E – Business Relationship Management
      Topic F – Service Strategy Processes Summary

      Course 05 – Organizing & Sourcing – 44m
      Topic A – Strategy & Governance
      Topic B – Strategy & Organization
      Topic C – Sourcing Strategy
      Topic D – Organization & Sourcing Summary

      Course 06 – Implementation – 26m
      Topic A – Technology Considerations
      Topic B – Implementation
      Topic C – Challenges, Risks & CSFs
      Topic D – Implementation Summary

      Mock Exam