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Hudson Courses Limited

ITIL® Service Operation (official exam included)

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Hudson Courses Limited
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Typologie Formation
Méthodologie En ligne
Début Dates au choix
  • Formation
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Description

Are you interested in increasing your knowledge in ITIL? If your answer is “yes” then you should join this ITIL® Service Operation (official exam included) course, by Hudson Courses Limited, that Emagister.co.uk has added to its catalogue.

ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011), ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage.

ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization’s strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.

ITIL is globally accepted as the most widely used best practices for IT service management. Companies that use ITIL best practices range from IT companies, the Fortune 500 market, governments, and small businesses. ITIL is used internationally.

Click on our website Emagister.co.uk in order to find all the information related to the course. We will inform you about the course without any obligation.

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Installations (1)
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Début Lieu
Dates au choix
Online
Début Dates au choix
Lieu
Online

Opinions

5.0
excellent
Évaluation de la formation
100%
Recommandé
4.7
excellent
Évaluation du Centre

Opinions sur cette formation

L
LOUIS
19/02/2018
Le meilleur de la formation: If you want to study at home, they Hudson is the perfect place for you. Their support services are really nice and reactive.
À améliorer: nothing to improve
Formation effectuée: Février 2018
Recommanderiez-vous cette centre de formation ?: oui
* Opinions recueillies par Emagister et iAgora

Qu'apprend-on avec cette formation ?

Access
Management Information Systems
IT
Technology
IT risk
Management Planning
Service Operations
Service Management
Service level management
Service reports and dashboards
IT Service Management

Programme

Course Programme


This course bundle includes the ITIL Service Operation course material, plus the official ITIL exam. Scroll down to see what’s covered in this course.
 

Course 01 – Course Introduction – 12m
Topic A – Course Organization
Topic B – Course Conventions & Agenda


Course 02 – IT Service Lifecycle Service Operation – 36m
Topic A – Introduction to Service Operation
Topic B – Principles of Service Operation
Topic C – Service Operation Summary


Course 03 – Service Operation Processes – 2h 36m
Topic A – Event Management
Topic B – Incident Management
Topic C – Request Fulfillment
Topic D – Problem Management
Topic E – Access Management
Topic F – Operational Activities of Other Lifecycle Processes
Topic G – Service Operation Processes Summary


Course 04 – Common Service Operation Activities – 25m
Topic A – Common Activities
Topic B – Common Activities Summary


Course 05 – Service Operation Functions – 42m
Topic A – Service Desk Function
Topic B – Technical Management Function
Topic C – IT Operations Management
Topic D – Application Management Function
Topic E – Service Operation Functions Summary


Course 06 – Technical Considerations – 52m
Topic A – Service Operation Organizational Structures
Topic B – Roles & Responsibilities
Topic C – Technology Considerations
Topic D – Implementing Service Operation
Topic E – Service Operation Considerations Summary


Mock Exam
 

Course access period: 6 months online access