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Hudson Courses Limited

ITIL® Service Offerings and Agreements (official exam included)

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Hudson Courses Limited
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Typologie Formation
Méthodologie En ligne
Début Dates au choix
  • Formation
  • En ligne
  • Début:
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Description

Are you interested in increasing your knowledge in ITIL? If your answer is “yes” then you should join this ITIL® Service Offerings and Agreements (official exam included) course, by Hudson Courses Limited, that Emagister.co.uk has added to its catalogue.

ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011), ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage.

ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization’s strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.

ITIL is globally accepted as the most widely used best practices for IT service management. Companies that use ITIL best practices range from IT companies, the Fortune 500 market, governments, and small businesses. ITIL is used internationally.

Click on our website Emagister.co.uk in order to find all the information related to the course. We will inform you about the course without any obligation.

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Prix pour les utilisateurs d'Emagister:

Installations (1)
Où et quand
Début Lieu
Dates au choix
Online
Début Dates au choix
Lieu
Online

Opinions

4.5
excellent
Évaluation de la formation
100%
Recommandé
4.7
excellent
Évaluation du Centre

Opinions sur cette formation

A
ANON
12/08/2018
Le meilleur de la formation: They offer amazing course structure with quality associates. The mock tests are an easy way to identify your fines and flaws. The study material comes with different videos which make the learning process easier.
À améliorer: nothing to improve
Formation effectuée: Août 2018
Recommanderiez-vous cette centre de formation ?: oui
* Opinions recueillies par Emagister et iAgora

Qu'apprend-on avec cette formation ?

Management Information Systems
IT
Technology
IT risk
Management Planning
Service Operations
Service Management
Service level management
Service reports and dashboards
IT Service Management

Programme

Course Programme


This course bundle includes the ITIL Service Offerings and Agreements course material, plus the official ITIL exam. Scroll down to see what’s covered in this course.
 

Course 01 – Course Introduction – 12m
Topic A – Course Organization
Topic B – Course Conventions & Agenda


Course 02 – Service Offerings & Agreements – 39m
Topic A – Introduction to Service Offerings & Agreements
Topic B – Service Offerings & Agreements Principles
Topic C – Service Offerings & Agreements Context
Topic D – Service Offerings & Agreements Summary


Course 03 – SOA Processes – 4h 2m
Topic A – Service Portfolio Management
Topic B – Service Catalog Management
Topic C – Service Level Management
Topic D – Demand Management
Topic E – Supplier Management
Topic F – Financial Management
Topic G – Business Relationship Management
Topic H – SOA Processes Summary


Course 04 – Organizing, Technology & Implementation – 37m
Topic A – Organizing for SOA
Topic B – SOA Technology & Implementation
Topic C – Organizing, Technology & Implementation Summary


Mock Exam