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      Hudson Courses Limited

      ITIL® Service Design (official exam included)

      4.5 excellent 1 opinion
      Hudson Courses Limited
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      • Hudson Courses Limited
      Prix Emagister

      1761 € 624 
      *Prix indicatif
      Montant original en GBP :
      £UK 1549  £UK 549

      Infos importantes

      Typologie Formation
      Méthodologie En ligne
      Début Dates au choix
      • Formation
      • En ligne
      • Début:
        Dates au choix

      Are you interested in increasing your knowledge in ITIL? If your answer is “yes” then you should join this ITIL® Service Design (official exam included) course, by Hudson Courses Limited, that Emagister.co.uk has added to its catalogue.

      ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011), ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage.

      ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization’s strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.

      ITIL is globally accepted as the most widely used best practices for IT service management. Companies that use ITIL best practices range from IT companies, the Fortune 500 market, governments, and small businesses. ITIL is used internationally.

      Click on our website Emagister.co.uk in order to find all the information related to the course. We will inform you about the course without any obligation.

      Infos importantes

      Prix pour les utilisateurs d'Emagister:

      Conditions: In order to undertake this course and sit the exam, you must have passed the ITIL Foundation exam first. It is recommended however that you have also obtained the ITIL Practitioner certification as well.

      Installations (1)
      Où et quand
      Début Lieu
      Dates au choix
      Début Dates au choix


      Évaluation de la formation
      Évaluation du Centre

      Opinions sur cette formation

      Le meilleur de la formation: They have amazing staff strength. They guided me to choose the perfect course for me. the course structure is amazing and easy to follow.
      À améliorer: nothing to improve
      Formation effectuée: Juin 2017
      Recommanderiez-vous cette centre de formation ?: oui
      * Opinions recueillies par Emagister et iAgora

      Qu'apprend-on avec cette formation ?

      Management Information Systems
      IT risk
      Management Planning
      Service Operations
      Service Management
      Service level management
      Service reports and dashboards
      IT Service Management


      Course Programme

      This course bundle includes the ITIL Service Design course material, plus the official ITIL exam. Scroll down to see what’s covered in this course.

      Course 01 – Course Introduction – 14m
      Topic A – Course Organization
      Topic B – Course Conventions & Agenda

      Course 02 – Service Design – 56m
      Topic A – Introduction to Service Design
      Topic B – Service Design Principles
      Topic C – Service Design Summary

      Course 03 – Service Design Activities – 46m
      Topic A – Introduction to Design Activities
      Topic B – 5-Aspects of Service Design
      Topic C – Subsequent Design Activities
      Topic D – Service Design Activities Summary

      Course 04 – Service Design Processes – 4hr 32m
      Topic A – Design Coordination
      Topic B – Service Catalog Management
      Topic C – Service Level Management
      Topic D – Availability Management
      Topic E – Capacity Management
      Topic F – IT Service Continuity Management
      Topic G – Information Security Management
      Topic H – Supplier Management
      Topic I – Service Design Processes Summary

      Course 05 – Technology, Organization & Implementation – 1h 2m
      Topic A – Technology-Related Activities
      Topic B – Organizing for Service Design
      Topic C – Implementing Service Design
      Topic D – Technology, Organization & Implementation Summary

      Mock Exam
      Course access period: 6 months online access