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Reception Academy

Hotel Receptionist & Opera PMS Hotel Software Weekday Course - Accredited by the Institute of Hospitality

4.8 excellent 59 opinions
Reception Academy
À City of London (England)
  • Reception Academy

912 € 866 
*Prix indicatif
Montant original en GBP :
£UK 799  £UK 759

Infos importantes

Typologie Short course
Niveau Beginner
Lieu City of london (England)
Durée 20 Days
Début 04/03/2019
autres dates
  • Short course
  • Beginner
  • City of london (England)
  • Durée:
    20 Days
  • Début:
    autres dates

Do you want to become a hotel receptionist and learn everything about Opera PMS Hotel Software?

Emagister has the perfect choice for you!

In partnership with over 500 hotels, such as Hilton, Premier Inn, Marriot, Hyatt, among others, this market leading training course, will help you obtain all the skills and knowledge you need to work as hotel receptionist in the best hotels in the United Kingdom and abroad.

The Hotel Receptionist & Opera Property Management System course is focused in the practical training. In addition, you will learn everything about up selling techniques, hotel terminology, customer service techniques and booking procedures!

Furthermore, you will have access to our computer class, where we will train you on how to use Opera Property Management System V5, the software used in most hotels in the United Kingdom. Among others procedures, you will learn about hotel accounts and check-in and check-out!

Most important, you will obtain interview skills in order to improve your job prospects and reach the best job choices! Additionally, in the academy website, your profile will be created with your CV, photograph and contact details. Partnered hotels will have access to this website in order to find applicants!

Last but not least, a graduation ceremony will take place in 4*/5* London hotels to introduce the new graduates to human resources staff working for partner hotel branches! What an opportunity!

What are you waiting for? Apply now and get the fantastic chance to become a hotel receptionist in a top hotel!

Infos importantes
Quels sont les objectifs de la formation?

Start your new Hotel Career from as little as £45.79 a month. Easy Repayment Plan available for this course.
Get in touch with us if you are interested in this option and wish to find out more.

This popular course has been designed for individuals looking to begin a career in the Hospitality industry. Our training ensures you have all the essential skills needed to be an exceptional Hotel Receptionist, leading to potential employment in Hotels worldwide.

Cette formation est-elle faite pour moi?

At the Academy it is our goal to ensure you acquire the essential skills under our guidance and set you on the right path for your future. This course is tailored to meet the requirements of individuals with no previous Hotel Receptionist experience. Consequently, anyone from any professional background, nationality or age is welcome to join the course.

Quel est le processus d'inscription?

To enrol, book online:

- Visit our website
- Choose the course you want to do
- Decide the preferred start date for your course
- Select your preferred time
- Choose your payment option (paid-in-full discounted rate or instalment rate)
- Enter your details (including payment details)
- You will receive an email confirmation of booking
- Please complete the registration process by adding a password for your account.

: Take advantage of our Advanced Purchase Rate and benefit from a 5% discount. Book any classroom course at least 6 weeks before the course is due to start and automatically receive a 5% discount on check out.

Conditions: Conversational level of English and passion for the Hospitality Industry. Those applicants who do not have a conversational level of English are advised to complete our Hospitality English Language course.


Installations (1)
Où et quand
Début Lieu
04 févr. 2019
04 mars 2019
01 avr. 2019
City of London
Coppergate House, 16 Brune Street, E1 7NJ, London, England
Voir plan
Début 04 févr. 2019
04 mars 2019
01 avr. 2019
City of London
Coppergate House, 16 Brune Street, E1 7NJ, London, England
Voir plan


Évaluation de la formation
Évaluation du Centre

Opinions sur cette formation

Opinions des anciens élèves
"Opera V5 in a fantastic way of training"
  • The people who had attended this course say that they have been trained very well by excellent trainers. In fact they are said really experienced.
  • This course is designed to help trainees acquire the basic and most important skills needed to become an exceptional Hotel Receptionist. They say they have been trained not only to use in a fast, accurate and professional manner Opera PMS 5.0, but also to handle guest complaints and to deliver an excellent service behind the reception desk. This course made them feel prepared for any challenge that may arise.
  • Some of them said that they met a lot of intresting people and that the course has made them more confident.
  • In general they say they are really happy with what they have learned, they have been spending a nice time and recommend the course to people looking for a similar one.
Le meilleur de la formation:
  • Acquirement of the basic and most important skills needed to become an exceptional Hotel Receptionist.
  • Excellent trainers and great staff.
  • The course has made participant more confident.
Ce qui peut être amélioré:
  • Anything
Diana Palencia
Le meilleur de la formation: I feel very pleased to receive my certificate after one month of course . In this duration of one month I learned both technical & behavioural knowledge. I want to thanks our instructor Ramin to help us in growing our personality as receptionist .
À améliorer: -
Formation effectuée: Avril 2018
Recommanderiez-vous cette centre de formation ?: oui
Desiree Greco
Le meilleur de la formation: After the a month course at Reception Academy I landed a position in under 4 days from my graduation. Much thanks to Reception Academy!
À améliorer: -
Formation effectuée: Mars 2018
Recommanderiez-vous cette centre de formation ?: oui
Richard Quartey
Le meilleur de la formation: It’s an unforgettable experience! I completed the Hotel Receptionist and Opera PMS Course and sincerely, I find it one of the best achievements I’ve ever had. I’ve learnt new things about the hotel industry that you cannot easily find it somewhere else. Pierre was my teacher and he was fantastic, he truly makes you enjoy what you learn. I’ve made friends too! I totally recommended this course, thank you for everything.
À améliorer: All good
Formation effectuée: Juillet 2016
Recommanderiez-vous cette centre de formation ?: oui
* Opinions recueillies par Emagister et iAgora

Qu'apprend-on avec cette formation ?

Interview Techniques
Customer Service
Communication Skills
Customer satisfaction
5* Brand Standards
Reception Skills
Booking procedures
Hotel terminology
Hotel accounts
Opera PMS
Hotel Software


UK 5* Hotel procedures and brand standards:

  • Customer service procedures; Welcoming guests upon arrival and using correct terminology
  • Checking guests in and out and all other booking/reservation procedures

Opera PMS Version 5 reservation system:

  • Checking–In and Checking-Out guests using the software
  • Introduction to Hotel Accounts used in Front of House
  • This market leading hotel reservation software is utilised by many UK and International Hotels

Sales & guest interaction:

  • Role play sessions using our replica Hotel Reception desk in our classrooms
  • Becoming familiar with hotel terminology (specific language used in the UK)
  • Learning to up-sell a room to a guest
  • Guest complaint handling

Employment Assistance:

  • CV writing skills; guidance on creating the correct CV for Hotels
  • Interview techniques; guidance on how to perform in an interview
  • Career path planning for a clear understanding of your future in the hospitality industry