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Learn essential Hospitality English Language!
Reception Academy

Hospitality English - 2 Week Course

4.6 excellent 7 opinions
Reception Academy
À City of London (England)

230 € 219 
*Prix indicatif
Montant original en GBP :
£UK 199  £UK 189

Infos importantes

Typologie Short course
Niveau Beginner
Lieu City of london (England)
Durée 10 Days
Début Dates au choix
  • Short course
  • Beginner
  • City of london (England)
  • Durée:
    10 Days
  • Début:
    Dates au choix

Are you interested in acquiring the essential English skills that enable you to work in the hospitality career in the United Kingdom? If so, undertake this interactive and practical Hospitality English Course delivered by Reception Academy and advertised in emagister.co.uk.

The programme of the course has been designed in partnership with UK hotels in order to meet the highest industry standards. It consists of practical exercises and interesting conversations –for example in a lift, to welcome guests or explain the bill. Candidates will also learn hotel vocabulary, how to handle difficult customers and forbidden service phrases, as well as the language used in accounts, marketing and by housekeeping, among others.

The course consists of 30 hours of training divided into 10 days. Candidates will receive a course workbook and will have access to pronunciation checks, a universal phonetic alphabet and visual and listening exercises. They will also perform voice recognition and recoding exercises. Upon completion of the course successful candidates gain a certificate of completion.

Infos importantes
Quels sont les objectifs de la formation?

During this two (2) week course you improve your understanding of hospitality terminology and focus on real life situations you will face whilst working in Hotels.

Cette formation est-elle faite pour moi?

This interactive Hospitality English course is designed for individuals looking to develop their professional language and conversational skills, specifically for use within the hospitality and customer service sector.

Quel est le processus d'inscription?

To enrol, book online:

- Visit our website
- Choose the course you want to do
- Decide the preferred start date for your course
- Select your preferred time
- Choose your payment option (paid-in-full discounted rate or instalment rate)
- Enter your details (including payment details)
- You will receive an email confirmation of booking
- Please complete the registration process by adding a password for your account.

: Take advantage of our Advanced Purchase Rate and benefit from a 5% discount. Book any classroom course at least 6 weeks before the course is due to start and automatically receive a 5% discount on check out.

Conditions: We welcome all individuals from any nationality who are passionate about the industry to enrol today.

Installations (1)
Où et quand
Début Lieu Horaire
Dates au choix
City of London
Coppergate House, 16 Brune Street, E1 7NJ, London, England
Voir plan
12:30 - 15:30
Début Dates au choix
City of London
Coppergate House, 16 Brune Street, E1 7NJ, London, England
Voir plan
Horaire 12:30 - 15:30


Évaluation de la formation
Évaluation du Centre

Opinions sur cette formation

Ignacio Gomez
Le meilleur de la formation: Thinking to be a hotel receptionist, then go for Reception Academy I tam sure you will appreciate .The institute instructors and staff are extremely pleasant and always prepared to help,specialy our educator Pierre.
À améliorer:
Formation effectuée: Août 2018
Recommanderiez-vous cette centre de formation ?: oui
Sifora Bondor
Le meilleur de la formation: I am extremely happy that I join this course at Reception Academy, Ramin, the mentor is a fantastic person who always help everybody and offer his encounters in hospitality field. I've got work offer on the fulfillment of the course. I propose it to everybody who is hoping to begin a career in hospitality industry.
À améliorer:
Formation effectuée: Septembre 2018
Recommanderiez-vous cette centre de formation ?: oui
Vicky Chorghe
Le meilleur de la formation: I’m deeply thankful with Reception Academy and Ramin, my instructor, since he is the best. I would like to attend more classes, learning is great!
À améliorer:
Formation effectuée: Septembre 2016
Recommanderiez-vous cette centre de formation ?: oui
Elena Delaurenti
Le meilleur de la formation: The Hospitality English Course was excellent. Found the teacher very kind, patient and careful. The simulation was a big help to me, since I feel more confident after have faced some little situations, and this definitely will make an exceptional receptionist. The environment is professional too, thanks Reception Academy!
À améliorer:
Formation effectuée: Novembre 2016
Recommanderiez-vous cette centre de formation ?: oui
Ania Jakimiuk
Le meilleur de la formation: You guys are great! Thank you for everything you’ve done for me. This course has helped me to improve my language skills. The teacher was totally professional, always ready to help. I hope I can come back some other time.
À améliorer:
Formation effectuée: Juin 2016
Recommanderiez-vous cette centre de formation ?: oui
* Opinions recueillies par Emagister et iAgora

Qu'apprend-on avec cette formation ?

English Language
Business English
Advanced English
English Conversation
Telephone Skills
Customer Care
Customer Service
Communication Skills
English Food
Basic English
Intermediate English
Customer Management
Hotel terminology


UK 5* Hotel essential language skills:
  • Welcoming guests
  • Holding a conversation
  • Follow up conversations
  • Conversations in a lift
  • Small talk
  • Communication between departments
  • Telling the time
  • Giving directions
  • Floor levels
  • Dates
  • Phone conversations
  • Recommending places to visit
  • Show round language
  • Essential hotel vocabulary
  • Phonetics
  • Intonation
  • Language used at the Reception Desk
  • Check-In vocabulary & conversations
  • Check-Out vocabulary & conversations
  • Language used in the Restaurant
  • Up-selling services & facilities
  • Language used by Sales & Marketing
  • Describing a room/room categories
  • Language used by Reservations
  • Taking a booking
  • Selling a room
  • Language used by Housekeeping
  • Special occasions
  • Language used in Accounts
  • Obtaining Method Of Payment (MOP)
  • Explaining the bill
  • Checking guest satisfaction
  • Handling difficult situations & complaints
  • British English versus American English
  • Forbidden service phrases
  • Use of positive language
  • Employment vocabulary
  • Basic interview phrases
  • Conflict in the workplace

Methods of learning:
  • Student voice recordings
  • Intonation checks
  • Voice recognition exercises
  • Tutorial videos
  • Visual exercises
  • Listening exercises
  • Dictations
  • Pronunciation checks
  • Conversations
  • Interactive language games
  • Use of Reception Academy Workbook
  • Phonetic alphabet (universal alphabet)