Reception Academy

Customer Service Excellence Gain 5 Star Hotel Service Skills - 1 Day Course

5.0 excellent 3 opinions
Reception Academy
À City of London (England)

166 
*Prix indicatif
Montant original en GBP :
£UK 149

Infos importantes

Typologie Short course
Niveau Intermediate
Lieu City of london (England)
Heures de classe 8h
Durée 1 Day
  • Short course
  • Intermediate
  • City of london (England)
  • 8h
  • Durée:
    1 Day
Description

Guest Service Excellence Course for individuals
Based on brand standards used by international 5 star Hotels we have created this dynamic one day customer service course, specifically designed for those looking to enter the work force or enhance their existing skills.

This unique interactive Guest and Customer Service course gives you insight into what is required to deliver exceptional, five star personalised service that guests or customers will remember.

Let us share our Five Star Hotel Service secrets with you and help you become a better team member that not only meets but exceeds Guest Expectations. Why not learn from the best?

Five Star Service is not only for Five Star Hotels. Whether you work in a coffee shop, in a retail outlet, a fast food restaurant, or an office, this in-depth course will help you to enhance your skills and become noticed by your superiors for exceeding guest/customer expectations.

At the Academy our goal is to ensure you acquire the essential skills setting you on the right path for your future. Consequently anyone from any professional background, nationality or age is welcome to join the course.

Guest Service Excellence Course for employers
Having skilled staff that are able to offer exceptional customer service to your clients, is fundamental to developing and sustaining any business.

As pioneers of practical front of house Hospitality training, we have taught countless passionate students who have gone on to secure careers in a variety of multinational branded Hotels. Our exceptional training for Hos

Infos importantes
Quels sont les objectifs de la formation?

Learn how your career progression is dependent on the service you provide and how Excellent Customer Service Skills can help you go above and beyond in today's competitive job market.

Cette formation est-elle faite pour moi?

This one day Customer Service course is perfect for anyone that aims to provide the best possible Customer Service Experience. Hotels are known for their leading Guest Service standards and desire to provide memorable guest moments and experiences.

Installations (1)
Où et quand
Début Lieu Horaire
06 nov. 2018
City of London
Coppergate House, 16 Brune Street, E1 7NJ, London, England
Voir plan
09:00 - 17:00
Début 06 nov. 2018
Lieu
City of London
Coppergate House, 16 Brune Street, E1 7NJ, London, England
Voir plan
Horaire 09:00 - 17:00

Opinions

5.0
excellent
Évaluation de la formation
100%
Recommandé
4.8
excellent
Évaluation du Centre

Opinions sur cette formation

S
Stefano Olivetti
27/05/2018
Le meilleur de la formation: I recommend Reception Academy to those who wish to join hospitality industry. Thank you Nathalie Deline because of his advise & teaching i got my dream job.
À améliorer: -
Formation effectuée: Mai 2018
Recommanderiez-vous cette centre de formation ?: oui
D
Dalila Parisi
22/09/2018
Le meilleur de la formation: Reception Academy is the best choice. I pay thanks to my coach Pierre (yalla!). I genuinely prescribe this course to the individuals who need to begin a profession into the hospitality industry
À améliorer: -
Formation effectuée: Septembre 2018
Recommanderiez-vous cette centre de formation ?: oui
A
Alessia Rinna
26/01/2018
Le meilleur de la formation: I'm extremely happy that I join at the Reception Academy. I feel energizing searching forward for another profession. I thanks my mentor Ramin for his help and his polished methodology. I prescribe everyone the Reception Academy.
À améliorer: -
Formation effectuée: Janvier 2018
Recommanderiez-vous cette centre de formation ?: oui
* Opinions recueillies par Emagister et iAgora

Qu'apprend-on avec cette formation ?

Decision Making
Persuasion Skills
Staff
Conflict Resolution
Problem Solving
Office IT
Hospitality
Hotel Management
Customer Service
International
Organizational Skills
Team Training
Ms Office
Effective Communication
Skills and Training
Hotel Marketing
Hotel reception
5* Brand Standards
Hotel Receptionist

Programme

Course Material covered:
  • International Five Star Hotel Guest Service Skills and brand standards:
  • Welcoming Guests/Customers - Effective First Impressions
  • Setting the Stage
  • Building Rapport and Guest/Customer Loyalty
  • Learning how to Personalise Service
  • Recognition for exceeding Guest/Customer expectations by going above and beyond
  • Exceeding Guest Expectations / Going Above & Beyond
  • Become a Guest Hero
  • Reading your guests / Understanding Customer needs
  • Anticipating Guest/Customer Needs
  • Opportunities for Up-Selling as way of improving Guest / Customer Service Experience
  • Conflict Resolution / Complaint Handling Skills
  • Reviewing Customer Service Satisfaction
  • Presenting yourself professionally