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Reception Academy

Customer Service Excellence Gain 5 Star Hotel Service Skills - 1 Day Course

5.0 excellent 3 opinions
Reception Academy
À City of London (England)

167 € 150 
*Prix indicatif
Montant original en GBP :
£UK 149  £UK 134

Infos importantes

Typologie Short course
Niveau Intermediate
Lieu City of london (England)
Heures de classe 8h
Durée 1 Day
Début 19/06/2019
autres dates
  • Short course
  • Intermediate
  • City of london (England)
  • 8h
  • Durée:
    1 Day
  • Début:
    autres dates

Guest Service Excellence Course for individuals
If you want to learn how to give a better service in the Hospitality industry, this is your way to go. With the training you will receive in this programme, which is based on brand standards used by renowned five star Hotels, you’ll be ready to enter the work force or enhancing your existing skills.

This unique interactive Guest and Customer Service course gives you insight into what is required to deliver exceptional, five star personalized service that guests or customers will remember.

Reception Academy is ready to share its Five Star Hotel Service secrets with you, and also, help you becoming a better team member that don’t only meets but exceeds Guest Expectations. Why not learn from the best?

Five Star Service is not only for Five Star Hotels. Whether you work in a coffee shop, in a retail outlet, a fast food restaurant, or an office, this in-depth course will help you to enhance your skills and become noticed by your superiors for exceeding guest/customer expectations.

As pioneers of practical front of house Hospitality training, Reception Academy has taught countless passionate students who have gone on to secure careers in a variety of multinational branded Hotels.
Don't hesitate to contact this school through emagister.co.uk

Infos importantes
Quels sont les objectifs de la formation?

Learn how your career progression is dependent on the service you provide and how Excellent Customer Service Skills can help you go above and beyond in today's competitive job market.

Cette formation est-elle faite pour moi?

This one day Customer Service course is perfect for anyone that aims to provide the best possible Customer Service Experience. Hotels are known for their leading Guest Service standards and desire to provide memorable guest moments and experiences.

: Take advantage of our Advanced Purchase Rate and benefit from a 10% discount. Book any classroom course at least 4 weeks before the course is due to start and automatically receive a 10% discount on check out.

Installations (1)
Où et quand
Début Lieu Horaire
19 juin 2019
14 août 2019
16 oct. 2019
11 déc. 2019
City of London
Coppergate House, 16 Brune Street, E1 7NJ, London, England
Voir plan
09:00 - 17:00
Début 19 juin 2019
14 août 2019
16 oct. 2019
11 déc. 2019
City of London
Coppergate House, 16 Brune Street, E1 7NJ, London, England
Voir plan
Horaire 09:00 - 17:00


Évaluation de la formation
Évaluation du Centre

Opinions sur cette formation

Stefano Olivetti
Le meilleur de la formation: I recommend Reception Academy to those who wish to join hospitality industry. Thank you Nathalie Deline because of his advise & teaching i got my dream job.
À améliorer: -
Formation effectuée: Mai 2018
Recommanderiez-vous cette centre de formation ?: oui
Dalila Parisi
Le meilleur de la formation: Reception Academy is the best choice. I pay thanks to my coach Pierre (yalla!). I genuinely prescribe this course to the individuals who need to begin a profession into the hospitality industry
À améliorer: -
Formation effectuée: Septembre 2018
Recommanderiez-vous cette centre de formation ?: oui
Alessia Rinna
Le meilleur de la formation: I'm extremely happy that I join at the Reception Academy. I feel energizing searching forward for another profession. I thanks my mentor Ramin for his help and his polished methodology. I prescribe everyone the Reception Academy.
À améliorer: -
Formation effectuée: Janvier 2018
Recommanderiez-vous cette centre de formation ?: oui
* Opinions recueillies par Emagister et iAgora

Qu'apprend-on avec cette formation ?

Decision Making
Persuasion Skills
Conflict Resolution
Problem Solving
Office IT
Hotel Management
Customer Service
Organizational Skills
Team Training
Ms Office
Effective Communication
Skills and Training
Hotel Marketing
Hotel reception
5* Brand Standards
Hotel Receptionist


Course Material covered:
  • International Five Star Hotel Guest Service Skills and brand standards:
  • Welcoming Guests/Customers - Effective First Impressions
  • Setting the Stage
  • Building Rapport and Guest/Customer Loyalty
  • Learning how to Personalise Service
  • Recognition for exceeding Guest/Customer expectations by going above and beyond
  • Exceeding Guest Expectations / Going Above & Beyond
  • Become a Guest Hero
  • Reading your guests / Understanding Customer needs
  • Anticipating Guest/Customer Needs
  • Opportunities for Up-Selling as way of improving Guest / Customer Service Experience
  • Conflict Resolution / Complaint Handling Skills
  • Reviewing Customer Service Satisfaction
  • Presenting yourself professionally