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Certificate in Customer Service Essential Training
Global Edulink

Customer Service Essential Training - Level 2

5.0 excellent 2 opinions
Global Edulink
En Ligne
Prix Emagister

282 € 67 
*Prix indicatif
Montant original en GBP :
£UK 249  £UK 59

Infos importantes

Typologie Formation intensive
Niveau Intermediate
Méthodologie En ligne
Durée 365 Days
Début Dates au choix
  • Formation intensive
  • Intermediate
  • En ligne
  • Durée:
    365 Days
  • Début:
    Dates au choix

Are you looking to develop your customer service skills? Give your career a boost with the well-recognised Global Edulink’s Customer Service Essential Training Course. Global Edulink, as a leading training courses provider in the UK, this course allows you to enhance your Customer service skills and prove to employers and recruiters that you’re able to provide Customer service duties to the highest standards.

This Customer Service Essential Training course will develop knowledge and skills in key areas such as delivering customer service, customer retention, resolving customer problems, business principles, and managing own performance and professional development.

This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets. Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.

Infos importantes
Quels sont les objectifs de la formation?

Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including:

Contract Centre Supervisor
Customer Service Team Leader
Customer Relations Advisor
Hotel Manager
Sales Manager
Contract Centre Supervisor
Customer Service Team Leader
Customer Relations Advisor
Hotel Manager
Sales Manager

Cette formation est-elle faite pour moi?

This qualification is suitable for learners aged 16 and above. This qualification gives learners the opportunity to develop the skills and knowledge needed to deliver customer service in a range of industries and contexts.
This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets.
The qualification is a competence based qualification and is suitable for a wide range of candidates in employment who wish to enhance their career prospects.

Quel est le processus d'inscription?

On receiving your request, one of our staff members will call you or send you a message by explaining everything about the course you are requesting information, including how you can sign up, payment options, exam, and enrollment requirements etc.

Prix pour les utilisateurs d'Emagister: Special promotion price.

Conditions: There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds. Learners should be ages 16 or over to undertake the qualification. Good understanding of English language, literacy, numeracy and ICT are required to attend this course.

Installations (1)
Où et quand
Début Lieu
Dates au choix
Début Dates au choix


Évaluation de la formation
Évaluation du Centre

Opinions sur cette formation

Le meilleur de la formation: The course was fantastic and my learning experience with Global Edulink is very good. Course fees are acceptable and anyone can afford them. The material was accessible.
À améliorer: .
Formation effectuée: Mai 2017
Recommanderiez-vous cette centre de formation ?: oui
Former student .
Le meilleur de la formation: I have truly made the most of my time at global edulink I will always remember the recollections. I done the adobe streak instructional class and it was incredible. Got a ton of new abilities which are extremely valuable. Everybody here have been extremely helpful particularly the initial few days it took me a while to settle in.
À améliorer: No complaints.
Formation effectuée: Août 2016
Recommanderiez-vous cette centre de formation ?: oui
* Opinions recueillies par Emagister et iAgora

Qu'apprend-on avec cette formation ?

Customer Service Skills
Customer Service
Communication Skills
Team Training
Telephone techniques
Telephone Etiquette
Customer Service Techniques
Handling Customer Complains
Telephone Courtesy



This Customer Service Essential Training is comprehensive and is designed to cover the following key areas. This course has been designed for 30 guided learning hours:

  1. Customer Service Principles
  2. Setting Customer Service Goals and Objectives
  3. Communication Skills for Customer Service
  4. Customer Service Techniques
  5. How to Manage Customer Service Team
  6. Improving your Customer Service Leadership
  7. Leading Customer Service Team
  8. Handling Customer Complains
  9. How to work with Unhappy Customers
  10. How to gain back lost Customers
  11. Telephone Techniques
  12. Telephone Etiquette
  13. Telephone Customer Service
  14. Power of Telephone Courtesy
  15. Internal Customer Service
  16. Customer Service at Call Centres

Method of Assessment:

At the end of the course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.

Benefits you will gain:

By enrolling in to this course, you’ll get:

  • High quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry leading experts.
  • Includes step-by-step tutorial videos and an effective, professional support service.
  • 24/7 Access to the Learning Portal.
  • Benefit of applying NUS extra Discount Card.
  • Recognised Accredited Qualification.
  • Access Course Content on Mobile, Tablet or Desktop.
  • Study in a user friendly, advanced online learning platform.
  • Excellent customer service and administrative support.

Information supplémentaire

Why you choose us;

All the study materials are available in your student portal including Module book, Video, Mock exams and extra supportive materials such as interview tips, CV writing, etc. Access to Mock exam and mentor supports. Excellent and flexible mentor supports by our team of experienced tutors/trainers. Effective and efficient administrative service from our staff for your inquiries. Comfortable learning access to your student portal. Instant technical supports and live chat service for your inquiries. This is very helpful for international learners. Quick results and delivery of your certificate. Career development services and counselling. Support for finding a job – You can access and register for our job portal (jobsite) to find the employers.

Career path

There are different paths in which your career could develop. You can be a; Customer Service Team Member Contract Centre Supervisor Customer Service Team Leader Customer Relations Advisor Hotel Manager Customer Service Manager