EMAGISTER CUM LAUDE
EMAGISTER CUM LAUDE
London Training for Excellence

Customer Relations and Servicing Training

4.5 excellent 1 opinion
London Training for Excellence
À London (England), Amman (Jordan), Barcelona (Spain) et dans 6 autres établissements
  • London Training for Excellence

3744 
HT
*Prix indicatif
Montant original en GBP :
£UK 3335
FORMATION À LA UNE

Infos importantes

Typologie Short course
Lieu Dans 9 établissements
Heures de classe 20h
Durée 5 Days
Début Dates au choix
Description

Would you like to give an impulse to your professional life? If so, you should check this Customer Relations and Servicing Training course, organized by London Training for Excellence, that Emagister.co.uk has added to its catalogue.

This training course is designed to provide the participants with an extensive understanding of Customer Relations and Servicing. Participants will be equipped with the necessary skill sets required to manage any scenario related to customer relationship and services. The training will include a thorough understanding of customer needs and behaviour as well as roleplays and activities to demonstrate how most situations involving customer service inquiries can be dealt with.

By completing this course, participants will be able to: identify the different elements and aspects of Customer Relations and Servicing; have a proper understanding of Customer Behaviour and Needs and how to cater to them; demonstrate excellent customer handling and relation building skills; respond effectively and accurately to typical customer demands and expectations; be able to turn a prospective customer into an existing client for the business through positive customer service; among other skills.

Click on our website Emagister.co.uk in order to find all the information related to the course. We will inform you about the course without any obligation.

Installations (9)
Où et quand
Début Lieu
Dates au choix
Amman
Jordan, Jordan
Voir plan
Dates au choix
Barcelona
Barcelona, Spain
Voir plan
Dates au choix
Lisbon
Lisboa, Portugal
Voir plan
Dates au choix
London
198-206 Acton Ln, NW10 7NH, London, England
Voir plan
Dates au choix
Madrid
Madrid, Spain
Voir plan
Dates au choix
Paris
(75) Paris, France
Voir plan
Voir toutes les sessions (9)
Début Dates au choix
Lieu
Amman
Jordan, Jordan
Voir plan
Début Dates au choix
Lieu
Barcelona
Barcelona, Spain
Voir plan
Début Dates au choix
Lieu
Lisbon
Lisboa, Portugal
Voir plan
Début Dates au choix
Lieu
London
198-206 Acton Ln, NW10 7NH, London, England
Voir plan
Début Dates au choix
Lieu
Madrid
Madrid, Spain
Voir plan
Début Dates au choix
Lieu
Paris
(75) Paris, France
Voir plan
Début Dates au choix
Lieu
Prague
Hlavni Mesto Praha, Czech Republic
Voir plan
Début Dates au choix
Lieu
Vienna
Wien, Austria
Voir plan
Début Dates au choix
Lieu
Zürich
Zürich, Switzerland
Voir plan

Opinions

4.5
excellent
Évaluation de la formation
100%
Recommandé
4.9
excellent
Évaluation du Centre

Opinions sur cette formation

G
Gerry B
21/05/2018
Le meilleur de la formation: Their selection process for employees is premium which is why, their company remains the top choice and I would say they are best in their work, and so are their courses. Everything is perfect about this place.
À améliorer: nothing to improve
Formation effectuée: Mai 2018
Recommanderiez-vous cette centre de formation ?: oui
* Opinions recueillies par Emagister et iAgora

Qu'apprend-on avec cette formation ?

Psychology
Problem Solving
Motivation
Customer Service
Marketing
Teamwork
Time management
Key Accounts and Customer Service
Relation building skills
Customer demands

Programme

  • Identify the different elements and aspects of Customer Relations and Servicing
  • Have a proper understanding of Customer Behaviour and Needs and how to cater to them
  • Demonstrate excellent customer handling and relation building skills
  • Respond effectively and accurately to typical customer demands and expectations Be able to turn a prospective customer into an existing client for the business through positive customer service
  • Handle customer suggestions and complaints effectively and be able to provide appropriate resolutions in a timely manner.