ISO 9001 Best practices (Distance learning)
Formation
A distance
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Description
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Typologie
Formation
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Dirigé à
Pour professionnels
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Méthodologie
A distance
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Heures de classe
80h
Objectifs: Improve control on ISO 9001 elements that generally generate most difficulties: e.g processes, indicators, management review, management of competences, satisfaction monitoring, internal audits. Bring, thanks case studies and standard answers, simple, efficient and directly transposable concept, models and tools. Improve the management system return on investment and the confidence and expectation level placed in it Engage the turn towards best practices. Destinataires: Dirigeants et responsable qualité
Précisions importantes
Modalité Formation continue
Les Avis
Les matières
- ISO 9001
Professeurs
Florence Lelann
Directrice Procert Training
Le programme
§ 1 -Introduction
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- KS-1 Introduction to the course
- Ae-01 Development of ISO 9000 standards and management
- Q-1.1-01 Transition to ISO 9001:2008
8 hours
2 – Processes & Indicators
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- Q-4.1-04 Process map and process sheet
- Q-4.1-01 Processes - manixa, a solution to address the ISO requirements
- Q-4.1-05 Process mapping and organigram
- Q-4.1-02 Performance indicators – Categories & examples
- Q-4.1-03Analyse & develop indicators
18 hours
3 – System documentation
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- Q-4.2-01 Self-supporting forms 1
- Q-4.2-02Analyse formalisation needs
6 hours
4 – Management responsibility
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- Q-5.2-01 Needs & expectations of interested parties
- Q-5.2-02 Survey - PESTE
- Q-5.2-02 SWOT, PESTE & Strategies
- Q-5.3-02 Personality & values of the company
- Q-5.3-01 Mission & Policy – Case studies
- Q-5.4-01 Objectives planning
- Q-5.6-01 Management review - Principles & Case studies
- Q5.6-02 Management review - FAQ & Findings
- Q-5.6-03 Management review & Quality Principles
22,5 hours
5 – HR & Competences
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- Q-6.2-01 HR & Competences management – Self-assessment
- Q-6.2-02 Specification & categories of competences
4,5 hours
6 – Monitoring & Improvement
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- Q-8.2-01 Internal audit: best practices
- Q-8.2-02 Internal audit: Minimal requirements – Case studies
- Q-8.2-03 Client requirements and means to monitor their satisfaction
- Q-8.4-01 Construct a process scorecard
- Q-8.4-02 Compare process and balanced scorecard
20 hours
7 – Quality tools
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- T-00 Introduction to the quality tools
- T-02 Brainstorming & Affinity diagram
- T-03 Introduction to Ishikawa diagram
- T-01 QFD – Quality Function Deployement
10 hours
8 – Final assessment
§ KS2 – Final knowledge survey
1 hour
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ISO 9001 Best practices (Distance learning)